Fraud and Consumer Protection

Fairfax County Department of Cable and Consumer Services

12000 Government Center Parkway, Suite 433
Fairfax, VA 22035

(703) 222-8435

Get Directions
View All Office Hours

38.8540266, -77.3566719

Contact Information

Main
(703) 222-8435
TTY/TTD
711
Email
consumer@fairfaxcounty.gov
Visit Website Visit Program

Who We Are

The mission of the Fairfax County's Consumer Affairs is to help protect Fairfax County consumers from illegal, fraudulent or deceptive consumer practices in the marketplace. Consumer Affairs assists consumers through advice inquiries, mediation and arbitration. Consumer Affairs staff supports the Consumer Protection Commission and the Tenant Landlord Commission.  The Consumer Affairs Branch responds to complaints concerning tenant-landlord, cable, consumer, taxicab, and towing. Complaints are resolved through voluntary mediation or arbitration between the parties.

We can assist you if your dispute occurred in Fairfax County (excluding the City of Alexandria, City of Fairfax and the City of Falls).
Complaint form

Who We Serve

Languages Spoken
English
Service Area(s)
Fairfax County

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
No Age Requirement
Family
No

Intake Process
Call the office; visit the website for information. Advice calls are received and many times the issue can be resolved with answering a few questions from a caller via email or the telephone. It is very seldom that a complaint is not handled within 48 hours of receipt. A complaint form can also be faxed.
Self Refer
Yes
Provider Refer
Yes
Intake Contact Email
consumer@fairfaxcounty.gov

Report Problems
Call the Agency
View PDF