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New River Valley Agency on Aging

44 Third Street NorthWest
Pulaski, VA 24301

(540) 980-7720

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Contact Information

(540) 980-7720
(866) 260-4417

Who We Are

Virginia Insurance Counseling and Assistance Program (VICAP) is a free counseling program for any individual regardless of age and who has Medicare. Or people just becoming eligible for Medicare. VICAP helps them understand Medicare, Medicaid, and medical bills. Assistance in deciding about Medicare Supplement Insurance or Medigap, Medicare Part D, and Private-fee-for-Service and/or Long Term Care insurance is also provided.

Counseling can be provided by telephone or in person. Counselors will assist eligible clients with filing insurance papers, understanding insurance policies, and Medicaid applications. Will also assist in helping with applications for Medicare Part D extra help.

VICAP is the local name for the national SHIP Program.

Who We Serve

Languages Spoken
Service Area(s)
Floyd County
Giles County
Montgomery County
Pulaski County
Radford City

Cost & Payment Methods

Fee Structure
No Fee

Other Eligibility Criteria
Must have Medicare or just becoming eligible for Medicare. Must be a resident of Floyd, Giles, Montgomery, Pulaski Counties, Radford

Available 24/7
Additional Availability Comments
Walk-ins acceptable but prefer appointments

Intake Process
Walk-ins and telephone referrals accepted. Written application/specific documents required for some services.
Self Refer
Provider Refer
Intake Contact
Elyse Politi
Intake Contact Email