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Local Office on Aging (LOA)

4932 Frontage Road NW
Roanoke, VA 24019

(540) 345-0451

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Contact Information

(540) 345-0451
(888) 355-6222

Who We Are

Virginia Insurance Counseling and Assistance Program (VICAP) is a free counseling program for individuals of any age. VICAP helps them to understand health insurance, ie, Medicare, Medicaid, HMOs, long term care insurance and medical bills. Assistance in deciding about Medicare Supplement Insurance or Medigap and/or Long Term Care insurance is also provided. Counseling can be provided by telephone or in person. Will also assist eligible clients with filing insurance papers, understanding insurance policies and Medicare processes.

Speakers are available to make group presentations during office hours. In Roanoke call (540)345-0451, Botetourt County (540) 966-1094, Alleghany County (540) 962-0465.

Who We Serve

Languages Spoken
Service Area(s)
Alleghany County
Botetourt County
Covington City
Craig County
Roanoke City
Roanoke County
Salem City

Cost & Payment Methods

Fee Structure
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Age Requirements
Residency Requirements
Serves residents of Alleghany, Botetourt, Craig and Roanoke counties and the cities of Clifton Forge, Covington, Roanoke and Salem.
Other Eligibility Criteria
Persons age 60 and older or their caregivers; individuals with a disability

Available 24/7

Intake Process
Please call the office and ask for intake.
Documents Required
Call for details
Self Refer
Provider Refer
Intake Contact Telephone
(540) 345-0451