Adult Protective Services, APS

James City County Social Services

5249 Olde Towne Road
Williamsburg, VA 23188

(757) 295-3100

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Contact Information

Main
(757) 295-3100
Toll-Free
(888) 832-3858
TTY/TTD
(757) 259-3133
Email
dss@jamescitycountyva.gov
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Who We Are

James City County Division of Social Services offers Adult Protective Services.  Elderly and disabled (physically or mentally)  adults who are unable to protect themselves from abuse, neglect and exploitation are eligible for the services, regardless of income.



Office completes Medicaid Long Term Care screenings and provide companion services to disabled individuals who meet financial criteria.



Also investigates complaints of adult abuse, neglect, or exploitation within state mandated time limits in order to provide appropriate services to ameliorate the protective issues identified.



To report adult abuse or neglect during office hours, call 757.259.3115.  After hours, please call the Virginia hotline at 1.888.832.3858. 

Who We Serve

Languages Spoken
English
Service Area(s)
James City County

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
18 and over
Family
No
Other Eligibility Criteria
Suspected abuse, neglect, exploitation age 60 or older; physically or mentally incapacitated age 18 to 60 years old.

Available 24/7
Yes
Additional Availability Comments
Office hours are Monday-Friday 8AM-5PM

Intake Process
Telephone referrals. Call for information or to schedule an appointment
Self Refer
Yes
Intake Contact
Sharon Bryson

Report Problems
Call the Agency
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