Skip to main content
Access Independence, Inc.

324 Hope Drive
Winchester, VA 22601

(540) 662-4452

Get Directions

Contact Information

Main
(540) 662-4452
TTY/TTD
(540) 662-5556

Who We Are

Access Independence, Inc. (AI) is a nonprofit Center for Independent Living offering a Technology Assistance program. The Technology Assistance Program (TAP) provides adaptive telecommunication equipment to qualified applicants who are deaf, hard of hearing, deafblind, or speech disabled preventing them from using a standard telephone. Applicants must be a Virginia resident and meet income eligibility requirements that are based on household income and family size. While there are no age restrictions, all applications from minors must be co-signed by a parent or legal guardian.

Equipment is provided to qualified individuals on a Loan-to-Own (L2O) basis. This gives qualified recipients up to 30 days to decide whether to keep, exchange, or return the equipment. If following the 30-day period, the recipient feels the device enables him or her to successfully communicate over the phone, he or she retains ownership of the device. Training on use of the equipment is available. TAP participants can apply for new equipment every four years. Virginia Veterans with a hearing or speech loss and have documentation of their Honorable Discharge (form DD-214) automatically qualify for TAP equipment at no cost. 

Assistive devices available are:

  • TTY’s (text telephones)
  • Amplified telephones
  • Voice Carry Over (VCO) phones
  • CapTel®, captioning telephones
  • Outgoing speech amplifier phones
  • Signalers for the phone and door
  • Hearing Carry Over (HCO) phones
  • Other devices available by special request.
    If you would like a demonstration of the TAP devices, please call or email Donna Day at 540-931-9124 (videophone) or 540-722-4834 (CapTel) or email dday@accessindependence.org to set up a time.  Reminder: Veterans will automatically receive any of devices available free of charge.  Clients can apply for devices either free or at reduced cost.

Who We Serve

Languages Spoken
English
Service Area(s)
Clarke County
,
Frederick County
,
Page County
,
Shenandoah County
,
Warren County
,
Winchester City

Cost & Payment Methods

Fee Structure
Call for Information

Age Requirements
No Age Requirement
Family
No
Residency Requirements
Serves residents in the counties of Clark, Frederick, Page, Shenandoah, Warren and the city of Winchester.
Other Eligibility Criteria
Serves individuals who are deaf, hard of hearing, deafblind, or speech disabled.

Virginia Veterans with a hearing or speech loss and have documentation of their Honorable Discharge (form DD-214) automatically qualify for TAP equipment at no cost.

Available 24/7
No
Additional Availability Comments
Office is closed from 12:00PM noon until 12:30PM every day.

Intake Process
Call 540-931-9124 or email to request information and services. Appointment is required.
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact
Donna Day
Intake Contact Email
dday@accessindependence.org
Intake Contact Telephone
(540) 931-9124

Report Problems
Call the Agency